Conflict of interest

Situation in which an individual is faced with a dilemma between the requirements of its duty and his or her own private interests.


“Abuse of the power entrusted for one’s own benefit.” 1 Which can be instigated by individuals or by organizations. In the context of the GRI Standards, “corruption” refers to practices such as bribery, facilitation payments, fraud, extortion, collusion and money laundering. It also includes the offer or receipt of gifts, loans, fees, rewards or other advantages by any person, as well as the incentives for doing something dishonest, illegal or that breaches the trust on the company’s conduct. 2 It includes the benefits in cash or in kind, such as free goods, gifts or holidays, and the special personal services provided with the purpose of generating an inappropriate advantage and that can lead to more pressure to receive it.

Customer Privacy

Right to their privacy and to the personal haven of the customers. The privacy of the customer includes questions such as the data protection; the use of information or data according to their planned use, unless otherwise expressly agreed; the obligation to respect the confidentiality, and the protection of information or data against misuse or theft.


Death due to work related accident or occupational disease

Death of a worker that occurs in the period the subject matter of the current report and that is originated from an occupational disease or injury suffered or contracted while performing a work controlled by the organization or in work places controlled by the organization.


Act and result of treating people in an unequitable manner through the imposition of unequal burdens or the denial of benefits, as opposite to treating each person in a fair manner and based on individual merits. Discrimination can also include harassment, defined as a series or comments or actions that are undesirable or that should be recognized as undesirable, towards the person against whom they are directed.

Due diligence

In the context of the GRI Standards, due diligence refers to the process of identification, prevention, mitigation and explanation of how an organization addresses its potential and actual negative impacts.


Employment contract

A contract entered into according to the legislation or the national practice in force. It can be written, verbal or implicit—when all the functions of the employment are clear, but no written or verbal contract has been entered into.

Indefinite or Permanent Contract: is the one entered into with an employee to work full-time or part-time for an indefinite period of time.

Temporary Contract or for a Given Term: it is the one entered into according to the preceding definition, which ends when previously agreed term ends or when a specific task for which a certain term has been calculated is concluded. A temporary employment contract has a limited term and ends due to a specific occurrence which includes the completion of a project or of a work stage, or the return of the replaced workers.

Environmental Legislation and Regulation

Legislation and regulation related to all the types of environmental questions applicable to the organization. The environmental legislation and regulation can include the binding voluntary agreements that are established with the regulatory authorities and that are applied as substitutes for the implementation of a new regulation.

Evaluation and selection of suppliers

Formal and registered process by which a set of performance criteria is applied to determine if it is appropriate to continue in a relationship with a supplier.


Governance Body

According to the GRI Standards, it is the committee or board of directors responsible for the strategic guidelines of the organization, the efficacious control of the performance and the rendering of accounts to the organization in general as well as to its stakeholders.


Highest Government Body

Formal group of persons responsible for the final authority of an organization. In case that the highest government body consists of two levels, both of them must be included.



In the GRI Standards, unless otherwise stated, “impact” is the effect that an organization has over the economy, the environment or the society which on its part may indicate its contribution, positive or negative, to the sustainable development.

In the GRI Standards, the term “impact” may refer to positive or negative impacts, or to real, potential, direct, indirect, short or long term, intentional or non-intentional ones.


Local Community

Persons or groups of people who live or work in any area that has been the subject of an economic, social or environmental impact, in a positive or negative manner, of the operations of an organization. For Amarilo, the direct local community is the one that lives in the company’s projects, and the indirect one refers to the neighbors and the people who live around the projects.

Lost day

Time, in days, of absence from work—therefore, lost—as a consequence of the fact that a worker or group of workers cannot discharge their habitual duties due to a occupational disease or an accident.


Method of elimination of waste

Method whereby waste is treated or eliminated. The methods for the elimination of waste are the composting, the reutilization, the recycling, the recovery, the incineration, the transfer to a landfill, the injection into deep wells and the storage in the facilities.


Occupational disease

Disease derived from a work situation or activity or from a labor-related accident. It includes diseases derived from the job-related stress.


Personnel turnover

Employees that leave the organization voluntarily or by dismissal, retirement or death while in service.



It refers to the collection, the reutilization or the recycling of packaging products and materials at the end of their useful life. The collection and the treatment can be performed by the manufacturer of the product or a contractor.

Note: The items recovered can be packaging products and materials collected by the organization, separated by raw materials; such as steel, glass, paper and some types of plastic, or components and for the use of the organization or of other users.

Recycles Input

Material of substitution of virgin materials, that is purchased or obtained from internal or external sources and that is not a sub product or waste material from the production (MARP) of the organization.

Recycling and reutilization of water

Act of processing the waters used and served through a cycle prior to the final treatment or the dumping into the environment. The recycling and reutilization of the waters refers to the recycled waste waters of one same process or to a greater use of recycled water in different cycles of a process, waste waters recycled and reutilized in a different process but in the same facility.


Significant Impact on biodiversity

Impact that can negatively affect the integrity of a region or geographic area, directly or indirectly, and to substantially change their ecological characteristics, structures and functions in the long term, in a way that the habitat, the population levels and certain species that mean that the habitat is important can no longer be supported.

Note 1: At the species level, a significant Impact causes a reduction of the population or a change of the distribution, in a way that the natural recruitment, reproduction or migration from unaffected areas, cannot go back to the previous levels in a limited number of generations.

Note 2: A significant Impact can also affect the subsistence or the commercial use of a resource to the extent that the wellbeing of the users is impaired in the long term.

Social Investment

It is the amount derived from a responsible investment strategy, once the impacts of the operations of the business and the opportunities are known. The social investment seeks to benefit the community and its environment, the employees and their families, as well as the projects associated to the value chain. The business enterprises with sound social investment strategies seek to have in there a win-win relationship in which the company also seeks to obtain benefits.

Social Support Program

PAS by its Spanish acronym. Program in which, through a psychosocial team, we summon the residents of each housing estate in order to raise their awareness about the importance of engaging in positive interpersonal relationships with their new neighbors, to generate social networks and to make their internal rules of coexistence so the same respond to the specific needs of the neighborhood. All of the foregoing is done through exercises of integration, videos and lectures aimed to inform of and refresh the duties, the obligations and the prohibitions in place when living in horizontal property.


Entity or individual that could be significantly affected by the activities, the products and the services of the reporting organization or whose actions could affect the capacity of the organization to successfully apply its strategies and reach its goals.

The stakeholders include the entities or the individuals whose rights, according to the legislation or the international conventions, give them legitimate entitlements regarding the organization.